Frequently Asked Questions 

How do I know if my animal needs veterinary physiotherapy?

Unlike humans animals are unable to communicate to us when they are in pain or discomfort - instead they can show us through the way the behave, move and perform.

Common signs in dogs include: lameness, limping, skipping/hopping on walks, reluctance to jump, climb stairs or go on a walk, stiffness when getting up, scuffing of toe nails, change in posture, changes in behaviour (e.g. aggression) and reduced performance. 

Common signs in horses include: lameness, head tilting, bucking, napping, cold back tendencies, uneven shoe wear, muscle asymmetry, hollowing, disunited into canter, moving away when mounting and changes in behaviour. 

My animal is not injured - Can it still benefit from veterinary physiotherapy? 

Yes - Physiotherapy is not just for injured animals or post-operative rehabilitation. Physiotherapy is also beneficial to prevent injuries and disease (such as osteoarthritis) and improve performance by maintaining and improving joint mobility, and releasing muscle tension. 

Do I need veterinary referral for maintenance physiotherapy? 

Yes - Veterinary consent is required in order to comply with the Veterinary Surgeons Act 1966. Veterinary Physiotherapists are required to obtain referral or consent from your Veterinary Surgeon prior to treating your animal. 

Please contact Charlotte who can obtain consent from your vet.

Will insurance pay for my animals veterinary physiotherapy? 

Charlotte is a member of NAVP - a professional association which is widely recognised by pet insurance companies. Please contact your insurance provider directly to confirm whether your policy covers physiotherapy. 

PLEASE NOTE: Charlotte does not deal with insurance claims directly. You are required to settle your account with Charlotte Duke Veterinary Physiotherapy and obtain an invoice that will allow you to claim back the cost from your insurance company.